High standard of service – A Funeral Celebrant will uphold a high standard of service, maintaining respect and dignity in his or her Professional Conduct & Practice.
Recognition of significance of Funeral – A Funeral Celebrant recognises the social, cultural and moral significance of the Funeral Service in the Australian community, and the importance of strong and respectful family relationships.
Compliance with laws – A Funeral Celebrant must, at all times, be aware of and ensure compliance with Privacy, Discrimination and other Laws.
General requirements – The Funeral Celebrant will, where possible:
Visit the family and maintain open discussion with the point of contact in regard to the Funeral Service.- Give the parties information and guidance to enable them to choose or compose a service that will meet their needs and expectations.
- Respect the privacy and confidentiality of the parties.
- Ensure accuracy in the preparation and delivery of documents e.g. correct names, dates & spelling.
- Confirm all details with the point of contact.
- Ensure the return of all personal documents belonging to the parties.
- Ensure familiarity with electronic devices and operations at the service venue.
- Meet and reassure the point of contact & family members at the service.
- Present the family with a presentation copy of the funeral service when offering final condolences.
- If the Funeral Celebrant has agreed to perform more than one Service on the same day – ensure that all parties receive a level of Service that meets their separate and special requirements.
Personal presentation – The Funeral Celebrant ensures:
- Their personal presentation is of an appropriate standard for the Funeral Service and respect the expectations of the family.
- The service is audible to all those present.
- They arrive at the Service venue at least 20 minutes before the agreed starting time.
